SIEBEL CRM (PROJECT ORIENTED) 
==> CRM CONCEPTS 	 
==> ABOUT SIEBEL
==> INSTALLATIONS
==> FUNCTIONAL		   
==> TOOLS
==> SERVER
==> WORKFLOW
==> e SCRIPTING


FUNCTIONAL  

1.Introduction to CRM  
     Why CRM? 	
     Where CRM is used ? 		
     CRM Software 		
     Selecting a Right CRM Software 		 	
2.Introduction to Siebel 		
     Siebel Applications 		
     Siebel Employee Applications 		
     Siebel Customer Applications  	
3.Connecting to Different Siebel Databases 
     Server  Local Sample 
4.INSTALLATIONS
     Siebel Client Installation Tools & Sample Database Installation
5.Implementation Structure  		
     Defining Organizations 		
     Defining Divisions 		
     Defining Positions 		
     Defining Responsibilities	 		
     Setting Up Employees 		
     Visibility Control 		
     Access Control and Access Groups  	
6.Some Important Business Entities in Siebel 		
     Sales life Cycle 		
     Accounts 		
     Contacts
     Opportunities 		
     Quotes 		
     Orders 		
     Activities	 		
     Products and Assets 		
     Service Requests etc..  

7.SIEBEL TOOLS :
     Introduction to Siebel Tools 	
     Tools Architecture	 	
     Data Object Layer 
     Business Object Layer 	
     Logical User Interface Object Layer 	
     Physical User Interface Object Layer 
     Siebel Application Object Manager  
     Developing Applications in Siebel -I	 	
     List Applets, Form Applets 
     Configuring Joins (Implicit and Expicit Joins) 	
     Configuring Links 
     Configuring Pick Lists 
     Configuring Pick Applets 	
     Configuring MVG Applets
     Configuring Association Applets 	
     Attachment Applets 	
     Drill Downs - Static / Dynamic  		
       ** Case study Implementation ** 
8.SERVER CONCEPTS : 	
     Server Architecture 	
     Smaller Deployments Vs Larger Deployments 	
     Server Installation 	
     Setting Up Web Enabled Clients  
9.SIEBEL REMOTE ADMINISTRATION  	
     Setting Up Local Databases 	
     Synchronization Process 	
     Check-In/Check-Out  
10.SIEBEL WORFKLOW   	
     Workflow Policy Management 	
     Workflow Process Management   
11.SIEBEL ENTERPRISE INTEGRATION MANAGEMENT (EIM)   	
     Understanding the Data Mapping Techniques
     Loading data from Legacy Systems to EIM Tables 	
     EIM table mappings 	
     Preparing the .ifb file 	
     Loading the Data from EIM tables to Base Tables 
12.SIEBEL eSCRIPTS   
     Introduction to Scripting 	
     Browser Scripts Vs Server Scripts 
     Writing scripts on Siebel Objects 	
     eScript Methods 	
     Business Case Studies  
13.ACTUATE REPORTS :  
     Introduction to Actuate Reports 	
     Simple Reports	 	
     Group Reports	 
     Master Detail Reports